At Cravv, accessible from cravv.pk, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order through our platform.
By using our website or services, you agree to the terms of this Privacy Policy.
Personal Information may include:
• Name
• Phone number
• Email address
• Delivery or billing address
• Order details
This information is collected when you place an order, contact us through forms or email, or subscribe to updates or promotions.
When placing an order, you may be required to provide payment information such as debit or credit card details and billing address. Payments are processed through secure third‑party payment providers. Cravv does not store or retain full card details on its servers.
We may automatically collect certain information when you visit our website including IP address, browser type, device information, pages visited, and time spent on the website. This helps improve website functionality and user experience.
Our website may use cookies to improve your browsing experience. Cookies allow us to remember user preferences, analyze website traffic, and improve performance.
You may disable cookies in your browser settings, however some features of the website may not function properly.
Cravv may use trusted third‑party services such as payment processors, analytics providers, delivery partners, or online ordering systems.
Our website may use the Blink ordering platform operated by Mubarak Technologies Pte. Ltd., Singapore. When orders are placed through Blink, your information may be processed according to Blink’s Privacy Policy and Terms of Service.
We use collected information to:
• Process and manage food orders
• Provide delivery or pickup services
• Communicate regarding orders
• Improve website and service quality
• Send promotions or updates (if opted in)
When you place an order through our website, certain information such as your name, phone number, order details, and delivery address may be shared with restaurant staff, delivery personnel, and third‑party ordering platforms strictly for the purpose of fulfilling and delivering your order.
We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. When data is no longer required, it may be deleted or anonymized in accordance with applicable practices.
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or alteration. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security of information transmitted online.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be removed.
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or policies of these external websites. Users should review the privacy policies of those websites before sharing any information.
Cravv shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our website, ordering platform, or services. While we take reasonable steps to protect user data, we cannot guarantee absolute security of information transmitted over the internet.
You may request access, correction, or deletion of your personal data where applicable by contacting us using the information provided below.
Cravv may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after such updates constitutes acceptance of the revised policy.
Cravv
Model Town, Lahore, Pakistan
Website: cravv.pk